DISCREET PACKAGING AND SHIPPING
Due to COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window. Rest assured, The Terra team is shipping your products as quickly as possible and is here to provide support along the way. Please visit the canadapost.ca website for regular updates and further information.
Please be aware that it is the customer’s responsibility to enter the correct address for shipping. Any changes made to the shipping address after a package is shipped are not guaranteed. Orders that have been successfully delivered per Canada Post tracking cannot be reshipped.
Here at Terra, we understand how important it is to our customers that we ship your purchases discreetly. We ship all orders in plain cardboard boxes, nothing to mark cannabis or things of that nature. Our shipping labels do not say Terra, and we do everything we can to ensure our packages are discrete.
Our packages are shipped to you in a plain white box, wrapped in a generic mailing bag. Nowhere on the outside of your package will you see the words “Terra.”
We do not ship to anyone under the age of 19 years old.
Terra reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
We ship all products from British Columbia to anywhere in Canada. Shipping costs vary depending on times and shipping destination. Free shipping is offered on orders over $150.
SHIPPING TIMES AND SHIPPING SPEED
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged and sent to you. Orders are generally shipped out within 12-48 hours of being placed. In rare cases of holidays or special sales, processing times can be between 3-5 days. Orders are not shipped on weekends and are not packaged on Canadian holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via The National Postal System in Canada. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
ITEMS BROKEN IN SHIPPING
Please visit our Refunds and Exchange Policy page for more information on broken items and processing a replacement or refund.